Privacy Policy

Toronto Heat Pump Pros ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use torontoheatpumppros.ca or hire us, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

• Contact details you give us: name, phone number, email address, neighbourhood or postal code, and service address when we book a visit.
• Property and project details: home type, current heating system, square footage, condo building information, photos and notes you share about the job.
• Rebate file information: when you ask us to manage Enbridge HER+, Oil-to-HP or Home Renovation Savings Program applications, we collect what those programs require, which may include energy audit reports, invoices, equipment serial numbers and household information the program asks for.
• Payment information, processed by third-party payment providers. We do not store full card numbers.
• Website usage data: pages visited, device and browser type, and the referring page, collected through cookies and analytics tools.

2. How we use your information

• To respond to enquiries, book load calculations, site visits, installs, repairs and maintenance
• To prepare quotes, Manual J load calculations and condo board submission packages
• To book energy audits and prepare and submit rebate applications you ask us to file
• To register equipment with manufacturers for parts coverage
• To pull permits with the Electrical Safety Authority and other authorities as required
• To send service reminders and, with your consent, occasional updates. You can opt out any time
• To improve our website and services

3. How we share information

We do not sell your personal information. We share it only as needed to deliver the work you asked for:

• Energy advisors and rebate program administrators, for audits and applications
• Equipment manufacturers, for warranty and parts coverage registration
• Condo corporations and property managers, for board approval packages you ask us to submit
• Permit authorities and inspectors
• Service providers who help us run the business, such as our lead-capture form provider, scheduling, accounting and payment processors, under confidentiality obligations
• Authorities when required by law

4. Contact forms

Forms on this site are delivered through a third-party lead-capture service that forwards your submission to us by email. It records the page you submitted from and basic technical information to block spam. We use form submissions only to respond to your request.

5. Cookies and analytics

We use cookies and similar technologies to understand how the site is used and to measure advertising. You can set your browser to refuse cookies or alert you when they are sent. Some parts of the site may not work as well without them.

6. Retention and security

We keep job and rebate records for as long as needed for warranty, parts coverage, rebate audits and legal and tax obligations, then delete or anonymize them. We use reasonable administrative, technical and physical safeguards to protect personal information from loss, theft and unauthorized access.

7. Your rights

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Withdraw consent to marketing messages
• Ask us to delete information we no longer need to keep

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

9. Contact us

Questions about privacy? Reach us by phone at (647) 277-5401 or in writing through our contact form. Toronto Heat Pump Pros is a service-area business based in Toronto, ON.